View/Download our Standard Product Warranty here.
Covenant Security Equipment products are warranted under this Standard Limited Warranty to be free of manufacturing defects in workmanship and materials for a period of twelve (12) months from the date of installation, excluding any glass in the window or fixed panels. Such warranty is made only to those who purchase these products directly from Covenant Security Equipment.
Ordinary operational adjustments, normal wear and tear, or physical abuse, are not covered under this agreement. For valid warranty claims during the first (1) year after original installation, manufacturer, at its sole option, will repair or replace the defective product at no cost to you. Covenant Security Equipment will pay for all shipping charges inbound; however, you will be responsible for labor charges. All warranty work must be performed by an authorized Covenant Security Equipment Service Representative. Any service performed by an unauthorized agent during the warranty period or any modifications made to the window or drawer by the user will void the warranty. This warranty is limited to products installed within the geographical boundaries of the United States and Canada. All damaged and/or replaced parts must be returned to a Covenant Security Equipment manufacturer in order for us to honor the replacement as warranty. The above is a limited warranty and the only warranty made by seller. Any and all other warranties of any kind whatsoever, including those for merchantability and/or fitness for a particular purpose are expressly excluded. Buyer agrees seller shall not be liable for any consequential damages even if seller has been advised of the possibility of such damages.
Covenant Security Equipment products are designed for installation by persons having requisite skill and knowledge and at their own discretion and risk. Liability under this warranty is limited to either replacement of product, excluding the cost of installation, or at Covenant Security Equipment’s option to refund the invoice price. In as much as Covenant Security Equipment has no control over the use to which others may put any material or product, it does not guarantee that the same results as those described in catalogue and or drawings will be obtained. Each user of the material or designer or both should make his own tests to determine the suitability of the material for his own particular uses. As built drawings, operation manual, and spare parts data are not applicable to our products.